We are sorry to hear that you’ve encountered difficulties logging in! Please attempt again, while following these steps: 1. Do check that you’re logged in with the email which you’ve registered with us. 2. Enter your password. If you’ve forgotten your password, or if your password doesn’t work, please click on the “Forgot Password” link and create a new one. Your new password would be sent to you via email! 3. If you are still unable to log into your account with your new password, please leave us a note HERE. We will get back to you shortly!

To shop on COLLATE THE LABEL, simply create an account with us! Creating an account on COLLATE THE LABEL is a breeze with the following steps: 1. Click on the “My Account” tab. 2. Register with your preferred email address and select “Create an account”. 3. Complete the fields and click “Register”. You’re now a registered shopper at COLLATE THE LABEL.

Get in touch with us by filling up this form HERE. We will get back to you shortly.

Cookies are great snacks, and also essential for a good user experience on COLLATE THE LABEL, or any other website you may be browsing. They are the small amount of data sent from the websites you’re on to your browser, and are stored in your computer’s hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers to allow information to be passed from a website to your browser, and vice versa. To shop seamlessly on COLLATE THE LABEL, do enable the cookies on your browser to add products to the shopping cart and to access your COLLATE THE LABEL customer account. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'logout' link in the top right hand corner of the page.

No we don't! We use a third party payment gateway, Asiapay, to ensure payments are quick, safe and fuss-free. Your privacy is of utmost importance to us; be assured that we will not misuse your details, nor share them with third-parties without your permission.

We take the trust customers place on us very seriously and we understand the importance of your privacy. We take care to ensure your details are safe with us when you make a purchase on COLLATE THE LABEL. We do not release nor sell your details to any irrelevant or unauthorised third party organisations and service providers voluntarily and/or without your consent. For the sole purpose of delivering your purchases to you, only your name, contact details and shipping address are indicated to our courier.

For Singapore Customers Should you like to reschedule your delivery, please track your order on our courier's site HERE and choose the next delivery date or time slot on their website. Please note that rescheduling through verbal agreement with the delivery personnel will not be registered at our courier's database, and might result in a failure to deliver or pick-up. For International Customers Please contact the chosen local courier service for your country through the link provided in the tracking delivery email send to you.

For international shipping, there may be the possibility of additional custom charges and import duties to be paid. You can find out more HERE.  For additional charges, please do make payment directly to the local courier at your shipping destination or relevant authorities to discharge the parcel.

We’d love for our customers to enjoy shopping on our site fully! Hence, we do our best to deliver to as many locations as possible. However, due to certain restrictions and regulations, we are sorry to share that we are not able to ship to the following areas: For Singapore Customers

1. All military bases, airbases and training camps
2. Airport Boulevard, and all airport areas including areas within Changi Airport, Seletar Airport, SATS Inflight Catering Centre 1 and Seletar Aerospace
3. Dormitories and hospitals
4. Shipyards
5. Tuas Link
6. Changi Cargo
7. Offshore islands such as Pulau Ubin
8. Sentosa, with the exception of Sentosa Cove
9. Singapore prison quarters
10. Powergrid and ST Kinetics
11. Turf Club Avenue

Yes we do! You may choose to self collect your order at: 970 Toa Payoh North #05-05 S318992  

For Singapore Customers All deliveries would be attempted at least once, within 2 working days from the day the Order Shipped email is dispatched to you, according to the delivery selection you’ve made at the check-out page. For International Customers All international deliveries could take up to 10 working days from the day the Order Shipped email is dispatched to you, this subject to time taken for custom clearance.

We understand how important it is to get your shopping to you! We make your order our priority and would like to get it to your hands in the shortest time possible. As such, please indicate your preferred shipping address and contact details clearly and completely at the check-out page to facilitate your order’s delivery attempt. For Singapore Customers

1. An option is provided at check-out page for you to select if you prefer the delivery to take place during: a. Timeslot: day (9AM-6PM), night (6PM-10PM) or anytime (9AM-10PM) b. Day: weekend or weekday delivery
2. Please note that deliveries are slated for the selected time frame you have picked upon check-out. Due to traffic routing and conditions, our courier is unable to commit to specific timings or time frames other than those stated on the website.
3. All deliveries would be attempted within 2 working days from the day the Order Shipped email is dispatched to you.
4. A second delivery would be made to you should you be unavailable to receive your parcel when the delivery is first attempted. Subsequently, if the delivery fails, your parcel will be sent back to our warehouse and would be checked back into our inventory system. To get your hands on the products again, please do place a new order with us.
5. Our courier will be contacting you to arrange and confirm the delivery accordingly once your parcel is in their hands.

For International Customers

1. An option is provided at check-out page for you to select if you prefer the delivery to take place on: a. Weekend or weekday delivery only
2. All deliveries would be attempted within 10 working days from the day the Order Shipped email is dispatched to you.
3. Your local courier service will be contacting you to arrange and confirm the delivery accordingly once your parcel is in their hands.

For Singapore Customers We are happy to share that all domestic deliveries are presently free for all purchases! For International Customers A delivery fee of SGD25 will be charged for all international orders. Please note that this charge does not include prevailing custom charges and/or additional local delivery charges if required.

We currently do not offer gift wrapping services. However if you will like to make a gift purchase and have a specific request, such as the removal of the invoice slip, please leave us a note here, with your order number and request. We will do our best to meet it accordingly!

All orders and prices are calculated based on Singapore dollars (SGD). For international orders, please note that price conversions are pegged to prevailing exchange rates, based on information provided by Singapore banking and financial institutions.

Getting your order packed and delivered to you at the shortest time is a priority for us! As such, we aren’t able to make changes to your order once it is confirmed. This includes adding or removing products from your order, cancelling the order, changing of shipping address and payment mode. However, you may be able to return your order and place a new one. All returns would be refunded via Shop Credit to your COLLATE THE LABEL account for your next purchase.

Placing an order is easy-breezy once you are a registered user on COLLATE THE LABEL. Simply: 1. Click on the “Shop” tab on the top navigation bar and select your favourite item to view details. 2. Choose your preferred size and colour and click “Add to Bag”. 3. Click "Proceed to ” once you are done with shopping. 4. Log into your account or register with us for an account. 5. Complete the empty fields and hit the “Checkout Now” button. 6. Your order is now placed! An order confirmation email will be sent to you shortly with details regarding your order.

We request for you to create an account with us before you make a purchase. Once you have an account with us, you will be able to: 1. View your shopping history. 2. Track the delivery status for your orders. 3. Keep track of your returns credit for your next purchase.

This is another feature which we would love to introduce in the near future! Do stay tuned to COLLATE THE LABEL for updates.

When a payment is successfully made, an Order Confirmation email will be sent to you, with complete details of your most recent purchase.

We offer credit card payment options, Visa or Mastercard.

Not sure which size to purchase? At COLLATE, we do our best to make shopping as easy as possible. To find out which size suits you best, and the respective measurements for each size per style, please:

1. Click on the desired product and refer to the navigation bar on your right.
2. On the Product Detail page, you could click on "Sizing" to see information regarding size guide

Do note that there may be slight discrepancy in measurements of up to 2 cm in the actual product as it may be due to the manner the garment is produced.

Not too sure about how to care for your favourite COLLATE piece? No worries.

1. Click on the desired product and refer to the navigation bar on your right.
2. On the Product Detail page, you could click on "Composition & Care" to see information regarding care instruction.

Each product also comes with a care label attached to inform you of how to handle the material the best way possible!

Backorder and pre-order are currently unavailable. We are working on getting this feature to you in the near future, so stay tuned!

We are sorry to hear that! Please do drop us a note HERE with the product name, description and your request and we’ll get back to you shortly. Alternatively, do stay tuned to our latest updates by signing up for our e-newsletters, or connect with us on our social media platforms, Facebook and Instagram; would love to hear from you!

We are sorry to hear that the promotional voucher you attempted using isn't working out! It’s worth a check on the terms and conditions of the promotion, as well as the products you may have added to your bag. Certain promotional vouchers may be limited to a specific time period, selected products and/or for a selected group of customers. The terms and conditions may be found on the printed brochures of the promotional vouchers, marketing banners and also on the selected communication platforms (such as our Facebook page, or e-newsletter).

Get hold of our new and our latest by getting hold of our e-newsletters! By signing up for a customer account on COLLATE, you’d be hooked onto our mailing list. You could also stay in touch via Facebook or Instagram. We’d love to hear from you!

From time to time, we may issue a promotional voucher for a specific period of time. Depending on the nature and extent of the campaign, these promotions may or may not be used in conjunction with other promotions. Certain promotions may also be limited to selected products and/or customers. Please refer to the fine print stated on the artwork or communication platforms for more details.

At Collate, we accept exchanges within 14 calendar days from invoice date, taking note of the following: That all original tags, packaging and garment bags are intact for item(s) due for returning.

1. Exchange item(s) must be unworn and unwashed.
2. In the original condition as received.
3. Returned in the original Collate delivery bag / box.

To make a exchange, please:

1. Complete the exchange form (which is also the invoice). Please indicate the new product Name, Size and Color you'd like to exchange to. 
2. Check that the product has the original tags and is placed in its original packaging, unworn and unwashed.
3. The product is in your care until it reaches us! Do place the product back into the same flyer bag which was delivered to you and seal it as securely as possible.
4. Please address the parcel to: COLLATE 970 Toa Payoh North #05-05, Singapore 318992
5. For domestic returns, please return the package at a SingPost counter or your preferred courier. Registered mail is highly recommended. We shall not be responsible for lost of mail if the return parcel is unregistered.
6. For international returns, please return the package at your preferred postal service at your location.
7. All postal fees and custom charges are borne by the customer. For verification purposes, please always keep your postal service’s receipts and take note of all tracking numbers.
8. Please take care to secure your return parcel as well as possible and send it back with a courier service you trust! Collate is not responsible for missing return products and/or parcels in transit. The return parcel remains in your care until it reaches our warehouse.
9. In the event the item you wish to exchange to is sold out, Shop Credits will be processed within 7 business days.

At Collate, we accept returns within 14 calendar days from invoice date, taking note of the following: That all original tags, packaging and garment bags are intact for item(s) due for returning.

1. Return item(s) must be unworn and unwashed.
2. In the original condition as received.
3. Returned in the original Collate delivery bag / box.

To make a return, please:

1. Complete the returns form (which is also the invoice). Please indicate the reason for return.
2. Check that the product has the original tags and is placed in its original packaging, unworn and unwashed.
3. The product is in your care until it reaches us! Do place the product back into the same flyer bag which was delivered to you and seal it as securely as possible.
4. Please address the parcel to: Collate Pte Ltd 970 Toa Payoh North #05-05, Singapore 318992
5. For domestic returns, please return the package at a SingPost counter or your preferred courier. Registered mail is highly recommended. We shall not be responsible for lost of mail if the return parcel is unregistered.
6. For international returns, please return the package at your preferred postal service at your location.
7. All postal fees and custom charges are borne by the customer. For verification purposes, please always keep your postal service’s receipts and take note of all tracking numbers.
8. Please take care to secure your return parcel as well as possible and send it back with a courier service you trust! Collate is not responsible for missing return products and/or parcels in transit. The return parcel remains in your care until it reaches our warehouse.
9. Shop Credits for return items will be processed within 7 business days upon receipt.

We apologise for the inconvenience caused! This may be due to high volume of traffic at the check-out page. Please refresh the page and try again. If you are still having difficulty checking out, do drop us a note HERE with: 1. Your name 2. Your registered email address 3. Description of the issue 4. If possible please include a screenshot of this issue We'll get back to you shortly.

We are sorry to hear that! Please do drop us a note HERE with: 1. Your name 2. Your registered email address 3. Description of issue 4. If possible please include a screenshot of the issue We'll get back to you shortly.